La Verne

City of

Los Angeles County Homeless Outreach Portal

The Los Angeles County Homeless Initiative, Los Angeles Homeless Services Authority and Los Angeles County Health Agency have launched the Los Angeles Homeless Outreach Portal (LA-HOP), a new countywide web-based portal that channels outreach support to people experiencing homelessness. Funded by Measure H, the mobile-friendly platform empowers members of the general public, first responders and service providers to provide information on homeless persons on the street and request outreach.

LA-HOP ( is a valuable new tool to get services to vulnerable residents living on the street. It makes it easier and more efficient for the public to request help and have it dispatched to connect homeless persons with outreach workers. The portal takes the guesswork out of figuring out geographic boundaries, by seamlessly routing requests and tracking the response. An outreach coordinator in each region serves as the “air traffic controller” for all requests and deploys the most appropriate outreach team, with the goal of reducing response times to those in need.

Due to high demand, it may take a few days for an outreach team to be deployed; coordinators will prioritize those individuals who are most vulnerable. With nearly 40,000 people living on the streets of LA County, the need for outreach services is great. Outreach teams responding to LA-HOP requests also conduct ongoing outreach all across the County.

The Countywide movement to prevent and reduce homelessness is constantly seeking new approaches to deliver what’s working more effectively. LA-HOP is designed to advance efforts to help people move from homelessness to housing by activating the general public to become part of the solution.

PDF:  pdf LA Homeless Outreach Portal Talking Points (866 KB)