La Verne

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City's Updates Regarding Coronavirus (COVID-19)

City's Updates Regarding Coronavirus (COVID-19) - April 1, 2020

This section will be dedicated to keeping La Verne residents informed of the changing issues associated to our response to the Coronavirus (COVID-19).

In an effort to slow the spread of COVID-19, protect vulnerable individuals, and prevent the Los Angeles County healthcare system from being overwhelmed, the LA County Health Officer has issued two new separate orders which include self-quarantine and self-isolation. Please click the following line for more information, Quarantine Order.

City Council held a special meeting on March 24 and took the following actions associated to the City’s COVID-19 response:

  • City Council received a presentation from the City Manager and Department Heads on the City’s response, activities, and changes in services.
  • Approved pdf Urgency Ordinance No.1093 (212 KB) , Temporarily prohibiting the eviction of residential and commercial tenants for non-payment of rent.
  • Appropriated $50,000 outside expenses associated to the COVID-19 response.
  • Approved a moratorium on water service disconnections and late fees due to the pandemic.

To view the meeting Click HERE.

Currently, the City has two confirmed cases of COVID-19. Due to federal privacy laws, there is no additional information. Please remember the best course of action for residents is to shelter at home, wash your hands, practice social distancing, and clean surfaces frequently.

The Los Angeles County Public Health Department and the Governor issued orders encouraging people to stay at home for other than essential needs. On March 22, Los Angeles County revised their order to be consistent with the Governor’s Order. The following is the Revised Order. 

In light of those orders, there are several points we would like to make our community aware of.

  • All residents and businesses are strongly encouraged to adhere to the mandates outlined in the Order.
  • City services will temporarily be limited to only essential services (see chart below).
  • Only business as defined in the Order as essential are permitted to operate while the Order is in place.
  • The Order does not restrict people from leaving their home, only to limit such activities.
  • When you are leaving your home, please remember to practice social distancing and other personal safety practices.

We would like to remind our residents that the current measures that have been instituted at the Federal, State, and local levels are all done with the intent of controlling the spread of the virus. As such, we encourage everyone to be mindful of the advisories that have been imposed by the County, State, and Federal agencies, which include:

  • When you are in public, be cognizant of social distancing
  • Practice good personal hygiene by routinely washing your hands
  • Stay away from those who are considered as the vulnerable population (i.e. compromised immune systems and people 60+)
  • If you are ill no matter the symptoms stay out of public places.
  • More information on what to do can be found at the following CDH website [PDF] COVID-19 FAQ Sheet.

City Hall Operations

Based on the recently issued County Health Order the following changes will be made to the city operations, effective Friday, March 20 and until the order is lifted. While staffing during regular business hours may not be as consistent as normal, residents are encouraged to use the 24-hour city hall hotline or email This email address is being protected from spambots. You need JavaScript enabled to view it. if they have further questions about particular services. For instructions on how to access particular services, click HERE.

 

Department

Continuing Public Services

Suspended Services

Police
  • Patrol
  • Non-emergency reports taken telephonically or over the internet
  • Property released through appointments
  • Copies of reports can be obtained by calling department’s business line
  • No overnight parking enforcement or annual permit issuance
  • No Public Live Scan Services
  • Citation sign-offs
Fire
  • Fire & emergency medical response
  • Daily preparedness & associated training
  • Regular business inspections
  • Station tours
Public Works
  • Customer service functions available via phone from 8 a.m. – 12 noon & from 2-5 p.m.
  • Water production & distribution
  • Street sweeping & trash services
  • Permitting and inspection services by appointment
  • Traffic signal & street lighting maintenance
  • No in person services
  • Street maintenance activities except emergencies
  • All City playground equipment use
City Hall
  • Phone receptionist duties
  • Utility payments & other cashiering services
  • Business Licenses and permits done via phone from 8 a.m. - 12 Noon & from 2-5 p.m. and electronically
  • Plan checks, applications, building permits & inspections
  • Case files, grant applications, CDBG & General Plan activities 
  • City Hall closed to public
Community Services & Library 
  • Get About and transportation through PVTA
  • Refund issuance for recreation programs and rentals
  • Modified senior lunch program
  • Community Center, Aquatic Center, Sports Park, Veterans Hall, and Oak Mesa facilities are closed until further notice
  • Future class registration, programs, excursions, and third party rentals  
  • County Library

Police Department Operations

Police Department lobby is closed and will remain so until further notice. Vehicle releases will be done by appointment only by calling (909) 596-1913. Certain police reports may be filed online, such as Fraud, Child Custody Violations, Identity Theft, Vehicle Burglary, and Non-Injury Traffic Accidents. For more information and to file a report online please see File Report.

  • LVPD will NOT be enforcing overnight parking.
  • YANA services will be limited to phone call checks.

In addition, the City wishes to share the following information about locally related measures that have been put in place and will impact normal aspects of our community:

  • Charter announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up tp 100 Mbps. To enroll, call 1-844-488-8395. Installation fees will be waived for new student households.
  • The following County parks have been closed in our area, Marshall Canyon Regional Park and Frank G. Bonelli Regional Park.
  • Effective March 26, Metrolink will be temporarily reducing its service schedule.
  • BUSD has extended their school closures until May 5, 2020.
  • Per the Governor’s Order, City playgrounds have been closed until further notice. We will continue to open parks restrooms on a daily basis. We are emphasizing to our residents that parks will remain open as outdoor-only facilities for passive use (walking, leisure time outdoors). However, group gatherings are prohibited and social distancing is required. 

Cancelled Committee meetings:

  • April - Senior Advisory Committee
  • April - Planning Commission
  • April - Active Transportation Committee

All special events have been cancelled through the end of April.

Assistance for Seniors:

City of La Verne staff recognizes the importance of community support for our senior citizen community in its efforts to prioritize the health and safety of residents. With on-going guidance from state and county officials, such as LA County Department of Public Health, the City of La Verne continues to assess the impact of COVID-19 (Coronavirus).

We recognize there is social impact. The City emphasizes the importance of staying connected to official government and public health agency resources as news continues to be distributed globally. La Verne staff is weighing the best interests of our seniors in its efforts of responsible leadership. The following are recommendations for our senior community:

  • Communicate frequently with family, friends or neighbors concerning your needs
  • Only leave your home for essential activities
  • Higher risk seniors can do the following
    • Schedule an over the phone Doctor appointment
    • Use city services for groceries and prescriptions deliveries
    • Have someone pick up your senior meals or use offered services
  • Local grocery stores are now providing hours for seniors to shop before the general public – Vons (T/TH, 7-9AM), Stater Bros. (Daily, 7-8AM), Sam's Club (T & TH, 7-9AM) and Target (W, 8-9AM).
  • Be mindfully aware of phone scams
  • Remember to continue to exercise, using social distancing and sanitize often
  • State Senior Hotline, (833) 544-2374

In addition to the above, the City has initiated the following proactive steps to assist seniors:

We are in regular contact with managers of our senior communities to assess the level of need with their residents.

Expanded our You Are Not Alone (YANA) program. To enroll, please click the following to register, YANA.

Extended our local curbside senior lunch program, call (909) 596-8778 if you wish to sign-up. Reservations must be made a week in advance from the Thursday prior to distribution. 

The City has established an email for seniors in need. If you or someone you know is in need of assistance (i.e. running errands), please call (909) 596-8700, Monday-Thursday from 8 a.m.- 4:00 p.m. or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Further Efforts:

The following link will provide information to state resources for residents regarding financial challenges due to the pandemic, Financial Resources.  

We appreciate your patience and cooperation at this time, and know that together practicing the suggested behaviors, we will return to our previous norms before we know it.

Business Resources:

The following is a link for businesses to access resources at the County and State level, as well as general information. Click the following to access this information, pdf Business Resource. (451 KB)  If you would like to assist small businesses, click the following for the small business relief effort, Small Business.

County Public Health Orders:

More Information: